EXCITING NEWS FOR OUR NCG NEIGHBORS
We’re hard at work, building a better My NCG Reward$ loyalty program as well as a shiny new and improved NCG mobile app for you!
Both are expected to roll out in September, and we can’t wait to show and tell you all about them - stay tuned for more info!
In the meantime, there will be some interruptions in service for both the app and My NCG Rewards.
WHAT YOU NEED TO KNOW
- Beginning July 29th, the current My NCG Reward$ program will not be active until sometime in September. We will be unable to accept new members or access current member accounts.
- Don’t worry, your online My NCG Reward$ points are safe! Any online points you currently have accrued will automatically be transferred over to the new program. In the meantime, please save your receipts when you visit your neighborhood NCG during this transitional time. Once the new program is live, we’ll let you know how to get credit for these purchases.
- Once the new My NCG Reward$ loyalty program is live, neighbors who switch over to the new program will be getting a welcome gift - stay tuned for details!
- Rewards points on the plastic cards will not transfer to the new system, however we will be offering a customer service bonus for them once the new program is active (more info coming soon).
- The current NCG mobile app is no longer available for download. It will continue to work for a short period of time, however if you delete the current app, you will not be able to re-download it.