Check out our FAQ Page for answers to frequently asked questions!

Below is the form to request information regarding questions, comments or concerns.  Prior to filling out this information, please be sure to review the suggestions that might help with your question.

Please be sure to fill out all of the information prior to submitting your request. Please provide as much detail so we may assist you the best way possible.  Incomplete information will result in a delay in our response.

Our usual response time is 24-48 hours, during peak business there may be delay in response times.  At any time you may call your local NCG location to speak with a Manager for assistance.

• Please make sure to have your virtual NCG Rewards Card in the app available while purchasing your tickets or concessions.
• No refunds or exchanges for online ticket purchases or advanced tickets purchased at the theater after the scheduled movie has started.